Channel Talk is joining hands with Cafe

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This lecture showed a sales increase of approximately 290% compared to before the spread of COVID-19. People who have difficulty leaving the house seem to be constantly looking for activities they can do inside the house. According to Interpark, sales of books in the hobby category in February increased 47% compared to the previous month. Channel Talk, an all-in-one biz messenger, announced that the number of online educational consultations using Channel Talk for a week from February 26 to March 3 more than doubled compared to January 20 to 26 (when the first confirmed case of COVID-19 occurred). Perfect for killing time... Psychological tests are also popular Various online psychological tests are also gaining popularity. The 'my university test', which helps you find the university and department that suits you, has even appeared as a real-time search term on portal sites.

In addition, various psychological tests such as 'Plant your own flower' and 'Phone Phone' attracted attention as they Cambodia Phone Number Data were shared on social media. These stay-at-home people's hobbies to kill time are expected to be maintained until the spread of COVID-19 decreases. 24 to expand its global territory. Joy Corporation, which operates the all-in-one biz messenger Channel Talk, announced on March 12 that it has partnered with e-commerce platform Cafe24 to provide an overseas CS platform for global online businesses around the world. E-commerce business operators conducting online business through Cafe24 in overseas countries such as the United States, Japan, China, Southeast Asia, and Europe can now adopt Channel Talk's customer management system and marketing platform. Channel Talk is the only domestic customer management solution that covers both domestic and international markets. Channel Talk, which is used in 22 countries around the world, is building solid brand awareness in overseas markets, with sales more than three times that of the previous year in the Japanese market last year alone. This partnership with Cafe24 is expected to accelerate Channel Talk's entry into the global market.




Choi Si-won, CEO of Joy Corporation, said, “The importance of customer service solutions that replace phone calls and emails is increasing day by day,” and added, “We expect that the global partnership with Cafe24 will serve as an opportunity to accelerate Channel Talk’s overseas expansion.” Channel Talk is an integrated customer communication platform that includes messenger-based real-time consultation and a chatbot service that automatically responds to frequently asked questions from customers. We analyze needs based on actual customer activity data and quickly provide the desired information. As long as an online site is established, the Channel Talk solution can be introduced anywhere in the world. The Channel Talk overseas CS messenger platform introduced through Cafe24 supports a total of seven languages, including English, Chinese, and Japanese, as well as Vietnamese, Spanish, and Portuguese.