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Available on Amazon What Customers Desire Author: Image Source What Customers Desire helps companies discover exactly what they need to do to achieve customer success. Read this book and learn how to serve your customers. Weber focuses on both the things customers love and the things they stay away from. Why we like it: Weber's book isn't all theory. His insights are supported by examples and case studies. Best for: Those looking to improve customer relationships.

Never Lose a Customer Again: Convert Any Sales into Lifetime Loyalty in Days Author: Pages Phone Number List Rating: Available on Amazon Never Lose a Customer Again: Convert Any Sales into Lifetime Loyalty in Days Image Source Never Lose a Customer Again with Sales, marketing and pre-sales experience have nothing to do with it. Instead, you'll gain insight into the day-to-day nurturing process that happens after a sale is made. What we like: This book goes beyond the customer success manager.



No more losing customers can benefit anyone involved in the business in any capacity. Best for: Anyone focused on reducing churn Emotional Intelligence for Sales Success: Connect with Customers and Get Results by: Pages: Rating: Available on Amazon Emotional Intelligence for Sales Success: Connect with Customers and Get Results by.  Based on these findings, business continuity management can adjust the company's continuity plan to address any new potential hazards. One of the responsibilities of the business continuity management team is planning for disaster recovery.