If you shout loudly, it will fall on deaf ears

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It’s crucial to address chatbot security issues before encouraging people to reveal their sensitive information. The Difference Between IVR and Conversational AI The debate over IVR versus conversational AI has a lot to do with how people view these technologies. Although IVR is superior to conversational AI in terms of accessibility and affordability, it is still considered outdated. Companies using chatbots create an impression of being high-tech and modern. Additionally, the familiarity of IVR frustrates customers because nothing can be improved, while the excitement around chatbots leaves people wanting more.

Accessible IVR can be used offline. This is a Phone Number List  great way to provide customer support if your business is located in an area where the network is not strong or the internet is inconvenient. Conversational AI, on the other hand, requires the internet. However, compared to IVR, it can be implemented on multiple channels such as websites, mobile devices, messaging apps, and social media platforms. Suggested Reading: Email and Conversational AI 2. Community Sentiment IVR is daunting. It's slow and annoying. Most of the time, it connects the user to the call center, but the call goes unanswered.



This was after answering multiple questions to contact live customer service. Conversational AI is a modern technology compared to IVR. It has had more success in actively engaging customers, and people are more comfortable using it. 3. Engagement IVR is typically a one-sided conversation in which you speak or type while interacting with an automated system. . If you use a voice-based IVR, it may also mishear your voice. Conversational AI is a two-way interaction with the customer. It uses sentiment analysis and is trained to connect users with human agents once it recognizes that they are frustrated or angry.